Fraction AS Support

How Can We Help?

Welcome to the SnapCount support page. Here you'll find answers to frequently asked questions, troubleshooting guides, and our contact information to help you get the most out of your app. Whether you're tracking workout sets or adjusting your rest intervals, our team at Fraction AS is here to assist you.

Frequently Asked Questions

1. How do I track my sets and rest times?

SnapCount makes it easy to track your workout sets and adjust rest times directly from your iPhone and Apple Watch. Use the slider on the iOS app or the Digital Crown on the Apple Watch to set your desired rest interval.

2. My timer doesn't start. What should I do?

Please ensure you have pressed the "Start" button to begin the timer. If the timer still doesn't start, try closing and reopening the app or reinstalling it from the App Store. Also, check that you have the latest version installed.

3. How do I contact support?

If you have any questions or need assistance, please email our support team at petter@fraction.no. We aim to respond within 48 hours.

Troubleshooting

If you're experiencing issues with SnapCount, please try the following:

• Ensure your device's operating system is up-to-date.
• Restart the app or your device.
• Reinstall SnapCount from the App Store.
• Check your internet connection.

Feedback

Your feedback is important to us. If you have any suggestions or comments on how we can improve SnapCount, please let us know by emailing petter@fraction.no.